FAQ

We will gladly answer any of your questions about CashAllTech.com and the service we provide! Hopefully this FAQ page will answer all of your questions. If not, feel free to email us at Support@CashAllTech.com or Reach Us At (747)477-6974 and we will respond promptly!

Q: How does the whole process work?
A: First, submit your device’s specifications through our website through email or call us, instantly receive a price quote . along with the specs that you provided us. once you accept the quoted price then you can drop off the items or ask us to have our agent meet you ” this option Available for Los Angeles area only” or you May Ship the item to us, once we received the item enter your personal information and product serial number. Immediately after that we will contact you via an email or telephone we send an email letting you know that your money is on the way and we issue payment via company check or PayPal!

Q: Do you buy locked or managed devices?
A: We do not purchase devices that are iCloud locked, under Device Management Software supervision, part of Apple’s DEP program, or have been reported stolen. It will be the seller’s responsibility to pay for return shipping in the event the device cannot be unlocked and needs to be returned.

Q: How long does it take to receive payment?
A: This depends on how far away you are from our location in Los Angeles , CA and what payment method you choose. Payment is usually issued within 1-3 business days of CashAllTech.com receiving your item. Need your item processed more quickly that than, please just let us know! If you choose to be paid by company check, USPS First Class delivery of payment takes 2-6 days to arrive, for most locations, from the day payment is issued. PayPal payment is instant and will show up in your account the day it is issued. Total time frame is as follows: Generally, it takes 2-5 days for us to receive your item after you ship it. Once we receive your item, you will receive an email from us letting you know that it has arrived at our facility. Processing of your device, which includes wiping the device for your security and performing our QA steps to verify the device matches the quote, will take approximately 2-4 business days. If you require expedited processing, please let us know in advance of us receiving your item. At this time, payment is issued if your item checks out. If you requested PayPal payment you will receive the funds instantly. If you requested a company check, it will take 2-6 business days from this point for you to receive the check via USPS first class mail. We strive to provide the fastest turnaround possible in order to get you paid quickly. In rare circumstances your item may require additional testing and in this case we will notify you via email immediately and let you know the status of your item.

Q: Am I guaranteed to receive the payout amount I am quoted?
A: As long as you accurately described your item, then YES. If the Electronic device that we receive does not match the original description you gave, we will email you with a revised quote and let you know why we are revising it. If you wish to proceed, we will process your device and issue payment. If you decline the revision, we will ship your item back to you, provided you pay the return shipping costs.

Q: What happens if the item I am selling you is not up to the quality I specified? Do you guys contact me or just send it back?
A: If your Apple product arrives “not as described” we will email you and explain to you how it differs from your description. We will give you an updated quote based upon the actual condition. Most of the time our customers agree with our revised quote, as we always try to be fair. If you are not satisfied with the revised quote, we will return the item to you, provided you pay return shipping costs.

Q: How long is my quote good for?
A: Your quote is locked in and valid for 30 days. If it is going to take you longer than 30 days to send in your item, please send an email to Support@CashAllTech.com to let us know and see if your quote needs to be revised.

Q: I have the shipping label, but I haven’t shipped my item yet and the date on the label is a week old. Can I still use it for shipping?
A: Yes, your FedEx label does not expire!

Q: Is my personal information safe that I submit through your site?
A: Yes. We do not share or sell any customer information including email, phone number, or address with any other person or company.

Q: Will you delete my contacts and photos when I sell you my iPhone, iPad or other Apple device?
A: Yes, we completely and fully wipe clean and restore every device we purchase to factory settings, including iPhones and iPads. We would never share your information with another individual or company. Most people erase and reset their iPhones before they ever send them to us, and we wipe and restore them again after we receive them! To do this yourself for iPhone and iPad, first back up your device to iTunes or to the iCloud. Next, go to Settings, select General, select Reset, and then select “Erase All Content And Settings”. Confirm this choice and your device will begin to wipe and restore itself.

Q: Can I sell you my device if I live outside the U.S.?
A: Yes, we purchase devices from all over the world, however we only provide free shipping for the Continental U.S. If you are outside the Continental US, we can still provide you with a prepaid FedEx shipping label however, in doing this, we will reduce your payment amount by the cost to ship the item to our facility. You can also choose to pay for the international shipping yourself.

Q: I have multiple items to sell, what should I do?
A: If you have 2 items or more that you are interested in selling, please email Us at Support@CashAllTech.com to receive a custom quote or You can also Call Us At (747)477-6974 and request quote.

Q: Will you buy my item if it is broken?
A: Yes, we buy Apple products for parts. Please note all the necessary damages on the email form such as “does not power on,” “water damage,” or you can enter details in as “additional information” section on the email form. If you do this, be aware that the quoted price that you see does not account for any “additional information” you entered. We will email you back to confirm a custom quoted amount taking into account the details that you provided.

Q: My Mac has a lot of expensive software loaded on it, shouldn’t it be worth more?
A: No, software is of no value to us, as we completely wipe every computer we receive. Selling software without a valid license is illegal.

Q: Is my item insured when I ship it to you?
A: Yes, we insure every shipment; however filing a damage claim with FedEx can be a lengthy process with no guaranteed payout. Damage due to poor packaging is not covered by FedEx insurance and will be the customer’s responsibility. We strongly recommend having the item professionally packed by FedEx in order to guarantee insurance coverage. If the item(s) are not properly packed and arrive damaged, FedEx will not honor an insurance claim and we will have to revise your quote based on the condition the items were received. You are solely responsible for ensuring that your item adequately packed.

Q: What payment options do you offer?
A: CashAllTech.com issues payment via PayPal or company check. PayPal arrives within 1 business day, and company checks can take 1-7 days to receive via USPS first class mail .

Q: Do you offer expedited payment options?
A: Yes we do. Payment via PayPal is instant. If you would like a company check overnighted via FedEx to you, we can do that as well, however, we will subtract $40 from your quoted payment to cover overnight shipping costs. We also offer checks sent via USPS Priority Mail for $10. Note: Payments will not be issued until CashAllTech.com receives and tests your device. Also, not all locales support FedEx Saturday delivery. If you request an overnight check and we receive your item on a Thursday or Friday there is a good chance you will not receive your overnighted check until Monday due to this circumstance.

Q: I don’t see my question here, how do I get an answer?
A: Feel free to email us at Support@CashAllTech.com, contact us via the live chat feature located on the bottom of our website, or call us at (747)477-6974.